Last updated: May 22, 2026

This Privacy Policy describes how Lorna Daily (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, operational requirements, or applicable legal and regulatory requirements.

When we make changes, we will post the updated Privacy Policy on the Site and update the “Last updated” date. Where required by applicable law, we may also take additional steps to notify you of significant changes.

How We Collect and Use Your Personal Information

To provide and improve our Services, we may collect personal information about you from different sources, depending on how you interact with Lorna Daily.

We may use the information we collect to:

• Provide and manage our Services.
• Process and fulfill your orders.
• Arrange shipping and delivery.
• Communicate with you about your orders and account.
• Provide customer support.
• Improve our website, products, and services.
• Prevent fraud and protect the security of our Site.
• Comply with applicable laws and legal requirements.
• Enforce our Terms of Service and other policies.

What Personal Information We Collect

The type of personal information we collect depends on how you use our Site and Services.

Information We Collect Directly From You

Information that you provide directly to us may include:

Contact information, such as your name, delivery address, phone number, and email address.

Order information, such as your name, billing address, shipping address, order details, email address, phone number, and payment or order confirmation information.

Account information, such as your username, password, and other information used to manage and protect your account.

Customer service information, including information you choose to provide when you contact us or communicate with our customer service team.

Some features of our Services may require you to provide certain personal information. You may choose not to provide this information, but this may prevent you from using certain features or services.

Information We Collect Automatically

When you visit or use our Site, we may automatically collect certain information about your interaction with our Services (“Usage Data”).

This may include:

• Device information.
• Browser type and information.
• IP address.
• Network connection information.
• Pages or products you view.
• How you interact with our Site.
• Other technical information related to your use of our Services.

We may use cookies, pixels, and similar technologies to collect this information.

Information We Obtain From Third Parties

We may receive information about you from third parties, including service providers that help us operate our website and provide our Services.

These may include:

• Website and e-commerce service providers, such as Shopify.
• Payment and transaction service providers.
• Shipping and delivery providers.
• Customer service providers.
• Analytics and technology service providers.

These third parties may collect or process information on our behalf to help us provide products and services to you.

Any personal information we receive from third parties will be handled in accordance with this Privacy Policy and applicable laws.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our Services, including:

• Processing and fulfilling your orders.
• Arranging shipping and delivery.
• Communicating with you about your orders.
• Sending order, shipping, return, and refund notifications.
• Managing your account.
• Providing customer support.
• Processing returns and refunds.
• Providing other services related to your purchases.

Marketing and Advertising

Where permitted by applicable law, we may use your information to send marketing or promotional communications about our products, services, or special offers.

You may choose to stop receiving marketing communications by following the unsubscribe instructions included in our messages or by contacting us.

Security and Fraud Prevention

We may use your personal information to detect, investigate, and prevent fraudulent, illegal, or unauthorized activities.

If you create an account with us, you are responsible for keeping your account information and password secure.

Please do not share your username, password, or other account information with anyone else.

If you believe that your account has been accessed without authorization, please contact us immediately.

Customer Support and Service Improvement

We use your personal information to provide customer support and improve our products, website, and Services.

This helps us respond to customer questions, resolve issues, and improve your overall shopping experience.

Cookies

Like many websites, we use cookies and similar technologies on our Site.

Cookies help us operate and improve our website, remember your preferences, understand how customers use our Services, and improve the overall shopping experience.

Our website may use third-party services, including Shopify, that use cookies or similar technologies.

You can control or disable cookies through your browser settings. However, blocking or removing cookies may affect certain features or functionality of our website.

For more information about Shopify's use of cookies, please refer to Shopify's Cookie Policy.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties when necessary to provide our Services, fulfill orders, operate our business, comply with legal requirements, or protect our rights.

These third parties may include:

• Service providers that help with website management, technology, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.
• Shipping and delivery partners to deliver your orders.
• Business and service partners that help us operate our business.
• Third parties when you request or authorize us to share information, such as when you use certain third-party services or integrations.
• Our affiliates or related business entities, where applicable.
• Legal or regulatory authorities when disclosure is required by applicable law or legal process.

We do not sell your personal information as part of our ordinary business operations.

We take reasonable steps to ensure that third parties who process personal information on our behalf handle that information appropriately and securely.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services.

These websites are not operated or controlled by Lorna Daily. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend that you review the privacy policies of any third-party website you visit.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

For this reason, while we work to protect your personal information, we cannot guarantee absolute security.

Children's Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services under applicable laws.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

If you would like to make a privacy-related request or have questions about how we handle your information, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: customerservice@lornadaily.com

Opening Hours: Everyday, 9:00 AM–6:00 PM GMT+8

Address: Trade Square, 1 Sha Tsui Road, Tsuen Wan, New Territories, Tsuen Wan District, Hong Kong