Refund policy
At Lorna Daily, we want you to be happy with your order. If you are not satisfied with your purchase, you can request a return and refund according to the policy below.
1. Return Period
You can request a return within 30 calendar days from the date of purchase.
Your return package must be shipped within these 30 days. Returns sent after 30 days will not be accepted.
2. Return Shipping Fee
Free return shipping is provided when:
- We sent the wrong item.
- The item is defective or damaged when received.
For other reasons, such as:
- You ordered the wrong item.
- You changed your mind.
- You no longer want the item.
A return shipping fee equal to 30% of the order amount will be deducted from your refund.
3. Return Requirements
To be accepted, the item must:
- Be in its original condition.
- Be unworn and unused.
- Have all original tags attached.
- Be returned in the original packaging.
Items that do not meet these requirements may not be accepted.
4. How to Request a Return
Please email us at:
customerservice@lornadaily.com
Our customer service team will reply within 1–2 calendar days and provide the return instructions and return address.
Please include:
- Your order number.
- The name of the item you want to return.
- Photos of the item you received.
- A short reason for the return.
5. Return Inspection
After we receive your returned item, our team will check the item to make sure it meets our return requirements.
If the return is approved, we will process your refund.
If the return does not meet our requirements, the return may be rejected and the item may be sent back to you. Any applicable return shipping cost will be deducted from your refund.
6. Refund
After your return is approved, we will process your refund within 1–3 calendar days.
If the problem is our fault
If you received the wrong item or a defective/damaged item, you will receive a full refund, including the shipping charges you paid for the order.
If the return is not due to our fault
If you return an item because you ordered the wrong item, changed your mind, or no longer want it, a 30% return shipping fee will be deducted from your refund.
After your refund is processed, we will send you a notification.
Please allow 3–5 business days for the refund to appear in your account, depending on your payment provider or bank.
If you do not receive your refund after this time, please contact us.
7. Exchanges
We currently do not offer direct exchanges.
If you need a different size, color, or item, please place a new order and return the original item according to our return policy.
Contact Us
Email: customerservice@lornadaily.com
Opening Hours: Everyday, 9:00 AM–6:00 PM GMT+8
Address: Trade Square, 1 Sha Tsui Road, Tsuen Wan, New Territories, Tsuen Wan District, Hong Kong